Refund policy

Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at celine.senolmus@selsen-clothing.de. Please note that returns must be sent to the following address:
Selsen Clothing, Kreuzstraße 5, 80331 Munich, Germany

If your return request is accepted, we will provide you with instructions on how and where to send your package.
Please note that customers are responsible for the cost of return shipping. We do not provide return shipping labels.

Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, you can contact us at any time at celine.senolmus@selsen-clothing.de.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it promptly.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union – 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

As stated above, the item must be returned in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. You will also need proof of purchase.

Customers are responsible for the return shipping costs.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at celine.senolmus@selsen-clothing.de